A digest of all terminals can be found together with ‘how to get there’ sketches under “Preparing for the trip - terminals” (link in righthand column).

Can I insure myself against the consequences of cancelling a trip?

You are advised to take out travel cancellation insurance as cover against the risk of having to pay cancellation charges. You can take out such insurance online.

Where and how do I find out about loading times?

Your loading times are indicated on your ticket. Where the time is given as “00:00 hrs”, this means that they had yet to be finalised when you booked. As soon as they are, they can be found under “Current loading times”.

If you book online, you will automatically receive your loading times by e-mail 7 days before your journey commences. Please look out for these in your mailbox.

What damage is DB AutoZug GmbH liable for?

DB AutoZug GmbH is liable for personal injury and property damage suffered by passengers in accordance with the statutory regulations, in particular as specified in German liability law, the regulations concerning carriage by rail (EVO), the German Commercial Code (HGB) and, on international routes, pursuant to the Convention concerning the international carriage of passengers and luggage by rail (ER/CIV).

• The most important effects of the statutory liability regulations which are currently in force are as follows:

There are limits to the liability payable for personal injury and property damage and for damage owing to any delays in releasing the vehicles. In case of damage to the vehicles, DB AutoZug GmbH is liable only for the direct material damage (damage to the vehicle itself), up to a maximum sum of EUR 20,400 on national routes and a maximum of 8,000 accounting units on international routes (equivalent to approx. EUR 10,200) per vehicle.

Reimbursement of other costs (such as car rental, loss of use, assessor, lawyer’s fees) is either limited or ruled out. In case of loss or damage to luggage, bicycles or other objects left in the vehicle, DB AutoZug GmbH’s liability for damage is limited to EUR 1,280 on national and international routes.

DB AutoZug GmbH is not liable for damage to any luggage etc. which is stowed outside the vehicle.

Our liability is ruled out by law in case of damage due to unavoidable incidents (e.g. vandalism, theft, falling rocks, weather conditions, industrial waste gas). Any specified limits to the extent and/or level of liability do not apply if the damage is due to intent or gross negligence on the part of DB AutoZug GmbH.

If you establish that your vehicle has been damaged during the transport, please advise the loading crew when your vehicle is unloaded and have a damage report drawn up free of charge. Any damage which is not immediately apparent must be reported to the DB Autozug terminal within one week of unloading in the case of routes inside Germany and within three days in the case of international European routes.

Who do I contact if my vehicle is damaged?

Please send your correspondance with subject "damage" to the righthand adress.

If claiming compensation please send the following documents:

• original tickets
• original copy of record of the facts of the case as handed to you
• detailed price quote in accordance with “Kfz-Reparaturbedingungen” (“Conditions governing the repair of motor vehicles”) or the repair invoice made out. 
• banking details

Who do I contact if my trip is not to my satisfaction?

Please send your correspondance for the DB AutoZug GmbH customer relation service to the righthand adress.